{"id":9401,"date":"2023-07-15T14:53:33","date_gmt":"2023-07-15T12:53:33","guid":{"rendered":"https:\/\/www.tendancegaming.com\/?page_id=9401"},"modified":"2026-03-21T22:16:04","modified_gmt":"2026-03-21T21:16:04","slug":"return-conditions","status":"publish","type":"page","link":"https:\/\/www.tendancegaming.com\/en\/conditions-de-retour\/","title":{"rendered":"Return conditions"},"content":{"rendered":"

Tendance Gaming Refund Policy<\/h3>\n

Returns accepted by Tendance Gaming are only for defective items not sold by our partners.<\/span><\/h4>\n

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at the phone number or email address below and provide details of the product and the defect. We will then advise you on how to return the product. You will be responsible for the return shipping costs. We are not liable for any loss or damage that occurs during transit. You must also prepay the shipping and insurance costs (if applicable) for all returns. If your return is eligible for a refund, it will not include any shipping and handling charges that may be listed on the packing slip or invoice. When we receive the returned product, we will examine it and notify you by email within a reasonable timeframe whether you are eligible for a refund or an exchange due to the defect. If you are eligible for an exchange or a refund, we will replace the product or refund the purchase price (based on the original payment method). Shipping and handling fees you have already paid are non-refundable, and refunds will not include the cost of shipping. It may take up to 15 business days after you receive our email for the refund to appear on your statement. Contact information: Customers may return unopened items.<\/p>\n

1. Return of unopened items:<\/h5>\n

We accept returns of new and unopened items. You can return unopened items in their original packaging within 30 days of purchase, with a receipt or proof of purchase. If 30 days have passed since your purchase, we cannot offer a refund or exchange.
\nOnly full-price items are eligible for refunds. Sale items are not refundable.
\nTo track the status of your return, please contact us at the phone number or email address below. Tendance Gaming, 19 rue de Verdun, 88330 Chatel sur Moselle<\/p>\n

2. Exchanges<\/h5>\n

We only exchange goods that are defective or damaged. If you believe a product is defective, please contact us within 30 days of purchase at the phone number or email address below and provide details of the product and the defect. We will then advise you on how to return the product.<\/p>\n

3. Exceptions<\/h5>\n

Some items are neither refundable nor exchangeable. These items are marked on our website as non-refundable, on sale, or part of a final sale.<\/p>\n

4. Expedition<\/h5>\n

You will be responsible for the return shipping costs. We are not liable for any loss or damage that occurs during transit. For all returns, you must also prepay the shipping and insurance costs (if applicable). If your return is eligible for a refund, the refund will not include any shipping and handling charges that may be listed on the packing slip or invoice.<\/p>\n

To return or exchange the item you purchased, please send it by mail, along with a copy of your receipt and any other information regarding your purchase, to the address listed in the contact details below:<\/p>\n

5. Process<\/h5>\n

When we receive your item, we will examine it and notify you by email within a reasonable timeframe whether you are eligible for a refund or an exchange. If you are eligible for a refund, we will refund the purchase price and a credit will be applied to your original method of payment. Shipping and handling charges you have already paid are non-refundable, and refunded amounts will not include the cost of shipping. It may take up to 15 business days after you receive our email for the refund to appear on your statement. If you are eligible for an exchange, we will send a new item to your original shipping address.
\n6. Coordinates:
\nGaming Trends
\n19 rue de Verdun 88330 Chatel sur Moselle
\ncontact@tendancegaming.com<\/p>","protected":false},"excerpt":{"rendered":"

Politique de remboursement de Tendance Gaming Les retours accept\u00e9s par Tendance Gaming visent uniquement les articles d\u00e9fectueux et non vendus par nos partenaires. Nous n\u2019acceptons pas les retours ou les \u00e9changes \u00e0 moins que l\u2019article que vous avez achet\u00e9 soit d\u00e9fectueux. Si vous recevez un article d\u00e9fectueux, veuillez communiquer avec nous au num\u00e9ro de t\u00e9l\u00e9phone […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":"","footnotes":""},"class_list":["post-9401","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.tendancegaming.com\/en\/wp-json\/wp\/v2\/pages\/9401","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tendancegaming.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.tendancegaming.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.tendancegaming.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tendancegaming.com\/en\/wp-json\/wp\/v2\/comments?post=9401"}],"version-history":[{"count":0,"href":"https:\/\/www.tendancegaming.com\/en\/wp-json\/wp\/v2\/pages\/9401\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.tendancegaming.com\/en\/wp-json\/wp\/v2\/media?parent=9401"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}